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Carers Line

 

firefox CarersLine is a helpline for carers and a point of referral for all Carers Centre services.

Demand for this service is ever increasing with carers seeking information and advice, emotional support and advocacy.

Over the last year there have been 3300 calls to CarersLine... "

 

CarersLine is happy to answer any question from a family carer or someone on their behalf relating to caring.  We can advise on issues such as; carers rights, carers benefits, respite and other support services, equipment and even legal issues.  If we don’t know the answer we can put carers in touch with someone who does.

Most importantly, CarersLine offers a listening ear from trained staff who understand the physical and emotional pressures of caring for someone close.

 

CarersLine Casestudy

Mr L rang CarersLine because his mother is in hospital following a fall. As a consequence, her memory problems and confusion have increased.  He is worried that the hospital are planning to discharge his mother soon and are assuming that he will be able to continue to care for her as before.

CarersLine advised Mr L that he should make his concerns clear to the ward staff.  The staff should then consider whether his mother is able to make decisions about going home herself or if others need to act in her best interest.  If his mother is going to need additional help in the home, they should refer to the hospital social work team.  Prior to discharge his mother should be given an assessment to look at her need for equipment, adaptations and help with daily living.  As a carer, Mr L should ask for an assessment of his needs to determine whether he is able to continue caring and if so, what help and support he will need to sustain his caring role.